Changes to billing notifications
posted 30th January 2013 | by Xagga Hosting
Dear valued customer, we've made some changes to the way our billing and support system works. Nothing too drastic, no need to worry!
The biggest difference is the change in invoice generation dates and notifications of unpaid/overdue invoices.
Previously, invoices were generated 5 days prior to their due date, and unpaid invoice reminders were e-mailed the day before the due date where applicable. If the invoice was not paid in full on or before noon of the due date, the product/service was automatically suspended and a 10% late fee applied to the invoice. This has now changed.
Invoices are now generated 7 days prior to their due date, and no unpaid invoice reminders are e-mailed. If the invoice remains unpaid on the due date, an overdue reminder will be sent at noon on the due date. If the invoice remains unpaid by noon the following day from the due date, then the product/service will be suspended. There is no longer any late fee applied.
Any invoices left unpaid 15 days after their due date will see the product/service irreversibly terminated - including any/all data relating to the product/service.
If you have any questions regarding these new changes to billing notifications, please submit a support ticket and our billing department will address them for you.
N.B. All clients were e-mailed a copy of this message on 30/01/13.
